Privacy Policy

Last updated on May 13, 2024

Introduction

Welcome to Qolaba LLC, which we will refer to as "us", "we", or "our" throughout this policy. Our website and mobile application, collectively known as the "Service", are designed to provide you with a seamless experience in utilizing our technological offerings. This Privacy Policy applies to all visitors and users of qolaba.ai and outlines our commitment to protecting your privacy. By accessing and using our Service, you acknowledge and agree to the collection, use, and sharing of your information as described in this policy. We are dedicated to maintaining the highest standards of privacy and security in all our operations.

Information Collection and Use

Our primary goal in collecting information is to provide and enhance the Service while ensuring a personalized and valuable experience for our users. We collect various types of information, including both personally identifiable information and anonymized data. The information collected depends on the nature of your interaction with our Service, but is primarily aimed at improving service functionality, supporting user needs, and complying with legal obligations.

1. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This information may include, but is not limited to:

1. Email Address :Used for account creation, communication, and occasionally for marketing purposes if consented to.

2. Name and Contact Details :Collected during account setup and necessary for personalization and verification.

3. Payment Information :For purchase of any products or services, though processed through secure third-party payment gateways.

4. Social Media Profiles :Optionally provided for a richer user profile and integration.

2. Usage Data

We automatically collect information on how the Service is accessed and used. This Usage Data may include details such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.This information is primarily used to maintain the security and operation of our Service, as well as to analyze and improve the performance and functionality of our Service. We may also use this data to create aggregate or statistical data and use such data, which does not include your Personal Data, for any business purpose.

3. Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service and maintain certain information. These technologies are used to collect data that helps us improve our Service, enhance your user experience, and monitor the efficacy of our operations. Here's how we utilize these technologies:

1. Cookies :Small data files stored on your device that enable us to remember your preferences and various settings, streamline login processes, and aggregate data about site traffic and site interaction.

2. Session Cookies :To operate our Service, we use session cookies that are active only during your use of the site and are deleted automatically after you close your browser.

3. Persistent Cookies :These remain on your personal computer or mobile device when you go offline, and thus, persist until they are deleted. They are used to remember your preferences and various settings over time.

4. Web Beacons :Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that allow us to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

5. Third-Party Cookies :We may also allow third-party service providers to use cookies or similar technologies on our Service for the same purposes as described above, including collecting information about your online activities over time and across different websites. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Use of Data

Qolaba LLC uses the data collected in various ways to enhance your experience and ensure the smooth operation of our Service. Below are the detailed purposes for which your data may be used:

1. To Provide and Maintain our Service:

We use your information to ensure our Service operates effectively and is responsive to user needs. This includes using your Personal Data and Usage Data to manage your account, deliver service communications, and facilitate the overall functionality of our services.

2. To Notify You About Changes to Our Service:

We use your contact information to send alerts and notifications regarding any updates, security alerts, and administrative messages that are necessary for the service you have opted into.

3. To Allow You to Participate in Interactive Features of Our Service:

When you choose to use interactive features of our service, such as posting comments or participating in forums, we use your information to facilitate these activities.

4. To Provide Customer Care and Support:

Your information helps us provide support when you contact our helpdesk or require assistance with the Service. This may include troubleshooting, resolving issues, and handling support queries.

5. To Provide Analysis or Valuable Information So That We Can Improve the Service:

We analyze usage data to understand user behavior and trends, assess the effectiveness of our services, and identify areas where we can improve, such as enhancing user interface experiences and expanding service features.

6. To Monitor the Usage of the Service:

Monitoring how our services are used allows us to verify that our infrastructure can handle the traffic and data loads, ensure compliance with our terms of use, and optimize our resource allocation.

7. To Detect, Prevent, and Address Technical Issues:

We use your information to detect and resolve technical issues that may impact your access to or use of the Service, enhance security measures, and prevent fraud or abuse of our systems.

Will Qolaba Use My Content to Improve Models and Services?

At Qolaba LLC, we respect your data and prioritize your privacy. Here's how we handle your content:

1. Direct Use of Data:

Data you submit through our platform is not used directly to train our models or improve our service offerings. This includes any form of personal data, usage data, or content created and shared by you while using our services.

2. Indirect Use of Data:

We may use anonymized and aggregated data from non-API consumer services to indirectly improve our models. This data is stripped of any personally identifiable information to ensure privacy and is used only to enhance the algorithmic efficiency and response accuracy of our services. We commit to obtaining explicit consent from our users if any data used for such purposes can be traced back to an individual.

Can I Request That My Content Be Deleted?

You have full control over your personal data, including the right to request its deletion:

1. Process for Deletion:

You can request the deletion of your content at any time. This includes prompts, generated images, uploads, and API responses. Once we receive a deletion request, we initiate a process that is completed within 30 days.

2. Ensuring Complete Removal:

We take steps to ensure that your data is not only deleted from our primary systems but also from any backups and replicas. This process is designed to comply with current data protection regulations and to ensure that once deleted, your data cannot be recovered.

Is My Content Shared with Third Parties?

Our policy on sharing content with third parties is designed to protect your privacy:

1. No Marketing Use:

We do not share your content with third parties for their marketing purposes. Your personal data and the content you create remain confidential between you and Qolaba LLC.

Transfer of Data

The security and privacy of your data are paramount, even when it crosses borders:

1. Cross-border Data Transfers:

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

2. Safeguards:

We implement strong safeguarding measures to ensure an adequate level of data protection is maintained. This includes using modern encryption methods for data in transit and at rest, and engaging only with third-party service providers who meet our strict data protection standards.

Disclosure of Data

Here is how we handle the disclosure of your data under legal requirements:

1. Compliance with Laws:

We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Qolaba LLC, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, and protect against legal liability.

2. Legal Processes:

Disclosure may occur in the context of legal proceedings, such as a court order or a government investigation. Only the data specifically required by law will be disclosed, and we will always ensure that all legal safeguards are followed.

Security of Data

The security of your personal data is a top priority for Qolaba LLC:

1. Security Measures:

We employ a variety of security technologies and procedures designed to help protect your personal information from unauthorized access, use, or disclosure. This includes using encryption, firewalls, and secure server facilities.

2. Employee Training and Access Controls:

Our employees are trained on data security practices and are granted access to personal information only when necessary to perform their job functions. We enforce strict internal policies and procedures to prevent unauthorized access or disclosure.

3. Continual Assessments:

We regularly review and update our security policies and controls to adapt to new threats and vulnerabilities.

Retention of Data

Qolaba LLC takes a thoughtful approach to data retention:

1. Purpose-Driven Retention:

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

2. Data Minimization:

When we no longer need to use your personal information for our operational or compliance purposes, we remove it from our systems or anonymize it so that you can no longer be identified from it.

3. Review and Adjustment:

Our data retention policies are regularly reviewed and adjusted in line with legal and business requirements.

Service Providers

We engage with third-party service providers to assist in the operation and improvement of our Service:

1. Roles and Responsibilities:

These third parties provide services such as database management, cloud hosting, customer support, and analytics services. They are crucial in helping us provide a seamless service experience.

2. Data Protection Agreements:

All third-party service providers are bound by contractual obligations to ensure they maintain the confidentiality and integrity of your data and provide the same level of data protection that we do.

3. Oversight and Compliance:

We regularly audit our service providers to ensure compliance with our data protection standards and remove any that fail to meet these standards.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us:

1. External Links:

These are provided for your convenience and do not signify our endorsement of such sites or their content.

2. Privacy Practices:

We do not have control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the Privacy Policy of every site you visit.

3. User Discretion Advised:

Engaging with linked sites is at your own risk, and we advise caution and due diligence before sharing your personal information.

Children's Privacy

Protecting the privacy of young children is especially important:

1. Age Limitations:

Our Service is not intended for children under the age of 18, and we do not knowingly collect or solicit personal information from anyone under this age.

2. Parental Control:

If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

3. Reporting and Removal:

Parents who believe that their children have provided us with personal information can contact us for its removal.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

For residents of the European Economic Area (EEA), Qolaba LLC provides additional data protection rights:

1. Right of Access:

You have the right to access your personal data, obtain a copy of your personal data, and receive other information about how we process your personal data.

2. Right to Rectification:

You have the right to request that we correct any inaccurate or incomplete personal data about you.

3. Right to Erasure ("Right to be Forgotten"):

You can request that we erase your personal data when it is no longer necessary for the purposes for which it was collected. Right to Restrict Processing: You have the right to restrict the processing of your personal data under certain circumstances.

4. Right to Data Portability:

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller.

5. Right to Object:

You have the right to object to the processing of your personal data under certain conditions, such as for direct marketing purposes.

Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)

For residents of California, CalOPPA provides specific rights regarding access to personal information:

1. Right to Deletion:

Request deletion of your personal data that we have collected.

2. Right to Non-Discrimination:

You have the right not to receive discriminatory treatment by the business for the exercise of the privacy rights conferred by California law.

3. Right to Opt-Out of Sale:

California residents can opt out of the sale of their personal data to third parties (where applicable).

Analytics

Qolaba LLC employs third-party service providers to monitor and analyze the use of our Service:

1. Usage Insights:

These services help us understand how our users interact with our Service, enabling us to improve user experiences and optimize our features and functionality.

2. Data Privacy:

The analytics providers are selected based on their compliance with privacy laws and regulations, ensuring that user data is handled responsibly.

CI/CD Tools

We utilize various continuous integration/continuous deployment tools to enhance our service delivery:

1. Efficiency and Reliability:

These tools help us automate aspects of our development process, ensuring that updates and improvements to our Service are deployed efficiently and with minimal disruption to users.

2. Security Compliance:

All tools are vetted to ensure they align with our security standards, protecting the integrity and privacy of our Service throughout the development lifecycle.

Changes to This Privacy Policy

Our Privacy Policy may change from time to time:

1. Updates and Revisions:

We may update this policy to reflect changes to our information practices or relevant laws. If we make significant changes, we will notify you by email or through a notice on our website before the changes become effective.

2. Review Encouraged:

We encourage you to periodically review this page for the latest information on our privacy practices.

3. Your Continued Use:

Continuing to use our services after we publish or communicate a notice about our changes to this privacy policy means that you are consenting to the updated policy.

Contact Us

For any inquiries or concerns regarding our Privacy Policy or data practices, please reach out to us:

1. Communication Channel:

You can contact us via email at support@qolaba.ai.

2. Response Time:

We strive to respond to all queries promptly and effectively, ensuring that your concerns and inquiries are addressed satisfactorily.

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